Christian Brothers Automotive Named to Entrepreneur Franchise 500, Ranked #1 in Customer Satisfaction by J.D. Power

Christian Brothers Automotive Named to Entrepreneur Franchise 500, Ranked #1 in Customer Satisfaction by J.D. Power

There’s much to celebrate here at Christian Brothers Automotive. From our customers to employees and franchisees, we wouldn’t be where we are today without your support.

In fact, our record-breaking sales growth and innovative operations shifts, combined with our continued financial strength and stability over the past year, have landed us a spot on this year’s Entrepreneur Franchise 500 list.

Considered the world’s first, best and most comprehensive franchise ranking, this year’s appointment marks our fourth consecutive year on this list and our 10th time overall.

This recognition highlighted our successful expansion in 2020. We added 19 stores to our franchise family and saw a 10.5% increase in systemwide sales growth despite a challenging year. We are proud to be a recession-proof concept that has never closed a location.

“We pride ourselves on always supporting our franchise family through every challenge, and the pandemic has been no exception,” said Donnie Carr, president of Christian Brothers Automotive. “Without our incredible franchisees and their teams, our growth and success this year and every year wouldn’t have been possible.”

Several factors determine the list including financial strength, size and growth, brand strength and costs and fees. Each franchise receives a cumulative score based on an analysis of more than 150 points and ranked by the highest cumulative scores.

On the heels of this announcement, we have also been named #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2021 U.S. Aftermarket Service Index (ASI) Study* for the second consecutive time.

Our unique approach to customer service, coined as the Nice Difference®, is one way we are changing the way customers think about automotive service. We're dedicated to creating an enjoyable guest experience by providing transparent, honest service that keeps customers in control of their vehicle repair and care.

In the study of 8,148 vehicle owners, Christian Brothers Automotive took the highest satisfaction scores in all seven study factors: ease of scheduling/getting vehicle in for service, service advisor performance, service advisor courtesy, service facility, time to complete service, fairness of charges, and quality of work.

“At Christian Brothers Automotive, we pride ourselves on delivering the Nice Difference® to our guests, by providing them with honest and transparent auto service and treating them as our neighbors,” said Carr. “To be ranked #1 again by J.D. Power is a testament that our people-first approach to customer satisfaction is resonating with our communities. This award is a reflection of our continued commitment to being a brand that customers enjoy doing business with.”

Learn more about franchise opportunities with Christian Brothers Automotive.