This is why, at every one of our locations, customers can expect a beautiful,
clean lobby and waiting area, complimentary shuttle service to get them
where they need to go, and other services and small touches to truly elevate
their auto service experience. In Mark's own words:
"Let’s picture a single mom who has been divorced. This is her
first day at work in 13 years. She has two kids in the backseat, she’s
late for work, it’s pouring rain, and the car breaks down. What
do you do about that? You bring her inside, you treat her with kindness,
you take her kids to daycare, you take her to work. Picture that woman
having the worst day of her life, and let’s try to make it a little
bit better. That’s the kind of compassion that we want to show people."
Humble Beginnings & Expansive Success
Over the years, Mark opened a few other Christian Brothers Automotive locations
and continued to have consistent success. Another turning point, however,
came in 1996: A friend came to Mark for help with opening his own automotive
repair shop. Mark taught the friend everything he knew and set up the
new shop just as he would his own. In one year, that shop was already
out-grossing Mark's shops.
When Mark saw that the practices and principles he knew worked in his own
shops could really thrive in other communities, even under different management,
he knew there was an opportunity to become a registered franchisor. Mark
did this and was able to open an additional seven locations throughout
Austin, Houston, and Dallas/Ft. Worth.
By 2001, Christian Brothers Automotive—with 17 total locations—had
even grown outside of Texas with new facilities in Oklahoma, Georgia,
and Tennessee. In just six years, that number grew to 50, including locations
in Kansas, Mississippi, Missouri, and Alabama. It seemed like, everywhere,
Christian Brothers Automotive's commitment to reliable auto work and uncommonly
good customer service was resonating with individuals, families, and communities.
After 30 years of business, Christian Brothers Automotive celebrated its
100th location in 2012. Since then, that number has grown to more than
160 locations. With more than 100 dedicated, qualified home office team
members to assist our franchise partners, we're proud to say that Christian
Brothers Automotive has yet to close a single location—an indelible
testament to the principles Mark knew could change the way people experience
auto service.
Want to learn about Christian Brothers Automotive and the opportunities
we offer our franchisees? complete our
contact form and download our Franchise Report below.
