One of the reasons we are so committed to our Nice Difference® is because it works. As a result of our commitment to the Nice Difference, we’ve been achieving record-breaking sales. When you franchise with Christian Brothers Automotive, you tap into an aftermarket automotive leader that has proven to thrive in every economic condition.
On average, Americans spend more than $500 a year on car maintenance/repair, making auto repair a thriving industry with built in repeat business. Our commitment to delivering honest and trustworthy service has deemed us a light in the auto service industry.
We provide a superior experience for car owners, but we’re continuing to distinguish the brand from others with innovative introductions such as a new technology partnership with Autotext.me. We use this tech-enabled communication tool to keep our guests updated throughout the entire repair service process.
Our local franchise owners are community-first oriented and prioritize customer satisfaction above of all else. This simple and honest approach drives repeat business and customer referrals that keep our franchisees busy.
We continually poll our customers across all our locations to request feedback and assess how we are meeting their standards. It confirms which practices are making a positive difference in our customer service experience and pinpoints areas for improvement.
But don’t just take our word for it, here’s what a few of our customers had to say:
- “Honesty and a good warranty to back-up their work. All around friendly and extremely professional. I've referred people to Christian Brothers before and will continue to do so."
- “I love the service and have been a customer for many years. There's no arguing, no pushing but they do suggest to add certain services to the already needed repair to make it work better.”
Franchisee Satisfaction
Our proven playbook and commitment to delivering patience, compassion and generosity for our customers has earned us high franchise satisfaction. As a company, we are committed to the satisfaction of our franchisees across all aspects, from our core values to our training and support.
“People don’t understand auto repair, and they need someone dependable they can trust. How great is the need for a business like this in automotive industry? It’s huge! People don’t understand auto repair, and they need someone dependable they can trust, someone who will tell them truth,” Jeff Toth, CBAC franchisee said.
Learn more about franchise opportunities with Christian Brothers Automotive.
