As a faith-based franchise, we apply our Christian values to the way we approach our car repair business and guest service. It’s our core values and culture commitments that define us and set us apart in the automotive industry, so we want to ensure they are at the forefront of all our actions. Below are a few reasons why CBA prioritizes a different way of doing business.
The Power of Nurturing Relationships
At the heart of our business philosophy lies a strong emphasis on building lasting relationships with our guests. We believe in treating each guest as an individual, not a transaction. By prioritizing people-first interactions, we create an environment where trust and mutual respect thrive. Our goal is not merely to repair cars but to connect with people, understand their needs, and provide personalized solutions that go beyond surface-level interactions. We strive to foster a sense of community and genuinely care for the well-being of each and every one of our guests.
Respectful and Transparent Car Repair Service
Integrity is the foundation of our business. We understand the importance of honest and transparent communication when it comes to car repair and maintenance. We are committed to providing accurate assessments, clear explanations and fair pricing. Our technicians are trained to communicate effectively, ensuring that guests have a complete understanding of the repairs needed and the options available to them. By upholding ethical standards in our operations, we aim to build trust and eliminate the skepticism that new drivers, or those with little automotive knowledge, may feel when getting their car serviced.
A Validated Approach
Our tireless dedication to people-first car care does not go unrecognized and this is how we know our approach to business works. For the fourth time in a row, we were named #1 in customer satisfaction among aftermarket full-service maintenance and repair providers by J.D. Power*. In the recently published J.D. Power 2023 U.S. Aftermarket Service Index (ASI) Study, CBA was named the top-ranking aftermarket service provider for general maintenance in terms of customer satisfaction. The ASI Study measures customer satisfaction with aftermarket service facilities and evaluates seven categories that include fairness of charges, service quality, service advisor, service facility, service initiation and vehicle pick-up. We are proud to have achieved the highest score in six of the seven study factors: Ease of Scheduling/Getting Vehicle In for Service; Service Advisor Performance; Service Advisor Courtesy: Service Facility; Fairness of Charges; and Quality of Work.
At Christian Brothers Automotive, we stand apart from other automotive businesses because of our unwavering commitment to people-first car repair and maintenance. By applying our Christian values to every aspect of our business, we create an environment where trust, integrity, and compassion flourish. Our goal is not only to deliver exceptional service, but also to build long-lasting relationships with our community members based on genuine care and understanding.
We invite you to deliver the Nice Difference® to your community by learning more about our franchise investment on our website. When you’re ready to take the next step, fill out our inquiry form and a member of our development team with be in touch.
*For more information, visit jdpower.com/awards
