Customer Satisfaction Review

Customer Satisfaction Review

Transforming Our Customers' Auto Service Franchise Expectations

One of the reasons Christian Brothers Automotive is so committed to our Nice difference.® approach to customer service is that it works. We continually poll our customers across our 218 locations, request feedback, and assess how our customers are grading us when it comes to the work we do for them.

We conduct these polls for good reason: For one, it confirms which practices are actually making a positive difference in our customer service experience. Secondly, it allows us to look at the areas where we might be falling short and improve our efforts to meet our customers’ highest expectations.

Franchisee Satisfaction

As a company, we are also concerned with franchisee satisfaction. To us, our franchisees are close team members and trusted ambassadors of the Christian Brothers Automotive brand. We know that they are committed to our values and want to provide the quality care and support they need to succeed. That is why we are so proud that, for ten consecutive years, Christian Brothers Automotive has been among the Top 50 franchises for franchisee satisfaction ranked by Franchise Business Review.

This chart shows how our own franchisees rated us on various criteria on a scale of one to five. Just like our customer feedback data, we use these ratings to see where we are succeeding and where we can improve.

CBA Franchisee Satisfaction Rating

Want to learn more about how the Christian Brothers Automotive team works with franchisees? Complete our form and download our Franchise Report today.

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Hear From Some of Our Franchisees

  • "These are very knowledgeable guys who are really proud of their work, and when we bring a customer into the garage to explain a repair to them, and they get to see the customer who they are helping, it makes a difference. Plus, we really are a family ..."

    Amy & Mark Stehr

  • "How would you treat that customer if it was your mom, or your grandmother? You’d take care of them the right way. That’s really what we fall on, and we trust God for the results."

    Chip Fenner

  • "I’ve been very impressed with everything I’ve seen. We’ve met trainers when they’ve come out to the other stores in the Tampa area, and they are always very professional and obviously know what they’re doing and what pitfalls franchisees need to look ..."

    Retired Army Col. Jud Cook. and his wife Jenny