Instilling Faith & Principles in an Industry Few Trust

Guest Satisfaction

Transforming Our Guests' Auto Service Experience Expectations
Unique space in the auto service industry

Establishing Our Quality Auto Repair Franchises

Christian Brothers Automotive is committed to our Nice Difference® method. We occupy a unique space in the auto service industry by applying Christian values in the way we approach business and guest service. We let our actions be informed by patience, compassion, and generosity. Guests, regardless of their faith or denomination, respond to this approach and appreciate the care that goes into every visit.

And at the end of the day, it works! We continually poll our guests across our locations, request feedback, and assess how they are grading us. These polls confirm which practices are making a positive difference in our guest service experience, and it allows us to look at the areas where we might be falling short and can improve. Our goal is to exceed  our guests’ expectations.

For the 2nd consecutive time*, Christian Brothers Automotive is #1 in Customer Satisfaction among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2021 Aftermarket Service Index.

For more information, click here.

* Full Disclaimer: Christian Brothers Automotive received the highest score in the aftermarket full-service maintenance and repair segment of the J.D. Power 2021 Aftermarket Service Index (ASI) Satisfaction Study and in the general maintenance segment of the 2019 ASI Study, which measured customer satisfaction with full-service maintenance and repair providers and quick oil change providers. Visit jdpower.com/awards.

Franchisee Satisfaction

Our franchisees are close team members and trusted ambassadors of the Christian Brothers Automotive brand. We know they are committed to our core values and want to provide the quality care and support that our brand is known for. In turn, we’re equally invested in providing our franchisees with the tools and resources they need to run a successful business and enjoy their time as a franchisee in the process. For ten consecutive years, Christian Brothers Automotive has been among the Top 50 franchises for franchisee satisfaction, as ranked by Franchise Business Review. For 2021, we were ranked 4th overall for franchisee satisfaction – our highest ranking ever –  and No. 1 in the automotive category. We take the time to make sure our franchise owners have the training and resources they need to succeed and thrive in their communities.  Just as we do for our guests, Christian Brothers Automotive utilizes data from franchisee polls to see where we rate on various criteria. This way, we can see where we’re succeeding and where we can improve to make our opportunity the best it can be for our franchisees. The chart below shows our franchisees’ overall satisfaction and where we stand from their perspective. Christian Brothers Automotive is proud of our commitment to our franchisees, and when you review the data, you’ll be able to see the results for yourself.

Want to learn more about how the Christian Brothers Automotive team works with franchisees?
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Disclaimer: Information made available through this website regarding the Christian Brothers Automotive franchise opportunity is for general information only and is not intended to be a franchise offer. Offers are made only after delivery of an effective Franchise Disclosure Document in compliance with applicable federal and state laws. None of the communications made through this website should be construed as an offer to sell Christian Brothers Automotive franchises in, nor is any such communication directed to the residents of, any jurisdiction requiring registration of a franchise before it is offered and sold in that jurisdiction. No Christian Brothers Automotive franchises will be sold to any resident of such jurisdiction until the offering has been exempted from the requirements of, or duly registered in and declared effective by, such jurisdiction and the required Franchise Disclosure Document has been delivered to the prospective franchisee before the sale in compliance with applicable law.

Format Disclosure: Assuming you qualify as a prospective franchisee of Christian Brothers Automotive, we may provide you with a Franchise Disclosure Document in hard copy or electronic format. If the Franchise Disclosure Document is furnished electronically, it will be provided in a Portable Document Format (PDF) file. You must use the Adobe Acrobat program in order to open and view this type of electronic file.

What Sets Us Apart in the Automotive Repair Industry

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