Customer Satisfaction Review
Transforming Our Customers' Auto Service Franchise Expectations
One of the reasons Christian Brothers Automotive is so committed to our Nice difference.® approach to customer service is that it works. We continually poll our customers across our 218 locations, request feedback, and assess how our customers are grading us when it comes to the work we do for them.
We conduct these polls for good reason: For one, it confirms which practices are actually making a positive difference in our customer service experience. Secondly, it allows us to look at the areas where we might be falling short and improve our efforts to meet our customers’ highest expectations.