Franchisee Testimonials

“I just read a management book by Jim Collins, ‘Good to Great,’ and he gives an analogy about the importance of not only having the right people on the bus, but making sure they’re all sitting in the right seat. Christian Brothers Automotive does that. I’ve been very impressed with everything I’ve seen. We’ve met trainers when they’ve come out to the other stores in the Tampa area, and they are always very professional and obviously know what they’re doing and what pitfalls franchisees need to look out for. There’s probably not a lot they haven’t seen.”

“A lot of our technicians love the job because they get to work for someone who is ethical and honest. Christian Brothers’ mission attracts them. These are very knowledgeable guys who are really proud of their work, and when we bring a guest into the garage to explain a repair to them, and they get to see the guest who they are helping, it makes a difference. Plus, we really are a family. I know everybody’s likes and dislikes. And since we’re closed on Saturdays and Sundays, they get to spend important time with their families. And we really try to leave at 6 at night and get home to families during the week, too.”

“Once a year, every fall, we do a single moms oil change day. We work with local churches to find people who need it. We don’t advertise it or broadcast it to the masses. It’s an awesome experience that our staff thoroughly enjoys. A lot of places, if you ask people who don’t work weekends to come in and work Saturday, it would be like pulling teeth. But this is something people love. That kind of heart, that kind of mindset, separates us from our competitors. We don’t advertise it because we don’t want to brag about it to the community. Half of the time when we do this, people stop by and ask if we’re open Saturdays now, and we tell them no and explain what we’re doing. And they really appreciate it. That’s one of the things I love about this company.”

“There are so many little things we do to let people know, ‘Hey, I’m trying to help you out.’ For instance, we’ll go out and jump start cars so guests don’t have to have their cars towed in, which saves them money, and our National Service Day for single moms is one of my guys’ favorite days of the year. We donate oil changes to single mothers and inspect their vehicles to make sure they’re safe and will be reliable for them. We do it for free, including the technicians, and the guys love it. The first year we did it, there was a little bit of skepticism, but now they look forward to it. They saw the condition of some of these cars women and their children were relying on and they rallied together. They turn into a NASCAR pit crew. We also bring in breakfast for the families that come in for the service. We’re blessed by it way more than those moms are.”

“They believe in treating others the way they would want to be treated, and it shows in the way they deal with folks. They have a lot of honesty and integrity, and that extends not only to the way they treat guests, but the way they treat franchisees and the way that employees are treated, too.”

“It’s not God over there and job over here. God is in everything. I appreciate being able to go into a business where that is embraced.”

“How great is the need for a business like this in the automotive industry? It’s huge! People don’t understand auto repair, and they need someone dependable they can trust, someone who will tell them the truth.”